Refund Policy

Our Commitment to You

We at Viewmax IPTV take pride in the quality of our IPTV subscription service. This policy explains when refunds are possible, ensuring a straightforward and just process for customers.

Refund Eligibility

Under these circumstances, you may be entitled to a total or partial refund:

  • Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
  • Duplicate Payments: Accidental duplicate charge for the same subscription period.
  • Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To initiate a refund, kindly adhere to these instructions:

  1. Contact our support team via WhatsApp at Contact us via WhatsApp.
  2. Use the subject line: "Refund Request".
  3. Include your full name, the email address used for your subscription, and the reason for your request.

Sample Refund Request Message

What We Need to Process Your Refund

  • Account email used at checkout
  • Order/transaction ID from {Payment Gateway Name}
  • Brief reason and steps already tried with support
  • Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

  • 0–3 business days Case review by support team
  • Same day after approval Refund initiated to your original method ({Payment Gateway 1} / {Payment Gateway 2})
  • 5–10 business days Funds appear depending on bank/card issuer

You'll get an email notification at every stage. Processing times might be longer on weekends or holidays.

Exceptions (When Refunds Are Not Provided)

The following situations do not qualify for refunds:

  • You are unhappy with the channel list or content provided.
  • Your internet connection is too slow or unstable to stream content.
  • You have violated our Terms of Service (e.g., account sharing).
  • You are facing geo-blocking issues in your country that are beyond our control.

How to Avoid Refund Requests

  • Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
  • Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
  • Use Setup Guides: Follow our step by step Installation page.
  • Ask Support First: Most issues are solved in minutes via WhatsApp.

Frequently Asked Questions (FAQ)

Within 3 business days of approval, refunds are completed, but depending on your payment provider, it may take 5-10 business days for the amount to be visible in your account.

Generally, refunds aren't available for change-of-mind cases beyond the 7-day timeframe. We advise carefully evaluating our features and resolving any questions beforehand.

If you don’t cancel before the renewal date, please get in touch with us right away, as our subscriptions renew automatically. Renewal refunds are handled on a case-specific basis.